Shipping policy

Last Updated: March 07, 2026

Thank you for shopping with By-Jb Products. We are committed to delivering your orders safely and efficiently across Australia.

Shipping Locations

We currently ship to addresses within Australia only.

Order Processing

  • Processing Time: 1–2 business days

  • Processing Days: Monday to Friday

  • Orders are processed after payment confirmation.

Order Cut-Off Time

  • Monday to Friday: 3:00 PM (AEST)

  • Orders placed after the cut-off time will be processed on the next business day.

Delivery Time

  • Estimated Delivery Time: 3–7 business days

  • Delivery Days: Monday to Friday

Delivery times may vary depending on your location, courier availability, public holidays, and other factors beyond our control.

Shipping Cost

We proudly offer FREE shipping on all orders across Australia.

No hidden fees or additional shipping charges apply.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email within 24 hours.

You can use the tracking information to monitor your shipment's progress.

Warehouse & Fulfillment Centre

Fulfilment Australia
85 Grose St, North Parramatta NSW 2151, Australia

Business Address

By-Jb Products
17 Dent Street, Botany, NSW 2019, Australia

Returns & Exchanges

We offer a 30-day return and exchange policy from the date of delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Our team will review your request and assist with a replacement, exchange, or refund where applicable.

Contact Us

For any shipping-related questions, please contact us:

Email: info@byjbproducts.com.au

We aim to respond within 24–48 business hours.