FAQ's

1. Where do you ship?

We currently ship within Australia only.

2. How long does delivery take?

Orders are typically delivered within 3–7 business days.

3. How can I track my order?

A tracking number will be sent to your email once your order ships.

4. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery, and we'll arrange a replacement or refund if applicable.

5. Do you offer refunds?

Yes. Refunds or replacements are available for damaged, defective, or incorrect items.

6. Are your products safe for pets?

Yes. We carefully select products designed with pet safety and wellness in mind.

7. How can I contact you?

You can reach us through our Contact Us page. We usually respond within 24–48 business hours.

8. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed for shipping.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

10. What if my order is delayed?

Shipping delays can occasionally occur. If your order is significantly delayed, please contact us for assistance.

11. Do you offer customer support after purchase?

Yes. Our support team is available to help with any order or product-related questions.

12. Why choose By-Jb Products?

We offer carefully selected pet wellness products, reliable Australian shipping, and dedicated customer support. 🐾